Refund Policy

REFUND POLICY

The following terms apply to any products or services purchased through our online service Metrik.

1. We Appreciate Your Purchase

At Metrik, we sincerely thank you for purchasing services through our website https://metrik.website/ Please read this policy carefully as it will provide important information about your rights and obligations as a customer regarding any service you have purchased.

2. Subscription Cancellation

As a SaaS provider, Metrik offers subscriptions on a monthly, annual, or lifetime basis. It is important to note that Metrik does not offer refunds once a payment for a subscription has been made. If you choose not to continue your subscription, simply do not renew at the end of your current billing period.

3. No Refunds for Early Cancellations

If you decide to cancel your subscription before the end of your contracted period (monthly, annual, or lifetime), no refunds will be issued. The payment made for the service will not be refunded, as the service will remain accessible throughout the contracted period, and access will only be revoked when the period ends.

4. No Refunds for Change of Mind

Refund requests due to a change of mind will not be considered. Cancellations must be made before the end of the subscription period; otherwise, the renewal of the service will be processed automatically.

5. Service Guarantee and Force Majeure

At Metrik, we are committed to providing high-quality services and ensuring your satisfaction with our platform. However, we do not guarantee specific results, nor are we responsible for disruptions caused by external factors beyond our control, such as server failures, technical issues, or force majeure events.

6. Service Change

If you wish to change your subscription type (e.g., from monthly to annual), this change must be made before the renewal of your subscription to avoid additional charges. No refunds will be issued if you decide to change your plan before the end of the paid period, but you can enjoy the new plan in the next billing cycle.

7. Automatic Subscription Cancellation

If you no longer wish to continue with your subscription, you may deactivate it at any time before the next automatic renewal. This will prevent further charges in the next billing cycle. Please note that subscriptions are not refunded once payment has been processed.

8. Contact and Support

If you have any further questions or need assistance regarding your subscription or cancellation, please contact us via our customer support at Metrik Support. We are committed to providing you with the best possible experience and resolving any inquiries.